Sewage Damage & Cleanup

If you’ve experienced a toilet overflow or sewer backup, the issue goes far beyond unpleasant odors and mess—it can pose serious health risks. Sewer damage cleanup requires specific procedures and expertise to handle microbial contamination safely. Prompt action is critical to prevent further damage and protect the health of everyone involved. Sewer backups contain harmful bacteria, viruses, and other pathogens that can lead to severe health concerns, and addressing them requires professionals trained in proper remediation techniques.

In one instance in Los Angeles, when the main sewer line backed up into multiple homes, we were the only company that adhered to the proper health and safety precautions. Others used fans, which only spread the pathogens. It’s essential to have more than just a plumber or cleaning service—sewer damage restoration involves water damage repair, mold remediation, and odor control. That’s why hiring a full-service restoration company is your best choice to prevent additional complications.

We’re available 24/7 for immediate response, and our certified team can be at your location within an hour to start the cleanup process. Our technicians are trained and certified by the Institute of Inspection Cleaning and Restoration (IICRC) and the Cleaning and Restoration Association (CRA), covering a wide range of restoration services, including anti-microbial treatments. We use the latest equipment for the best possible results and stand behind our work with a comprehensive warranty. As a family-owned business, we prioritize professionalism, quality, and customer satisfaction. We’re fully licensed, bonded, and insured for both residential and commercial projects. Our team will handle the insurance claims directly, so you won’t need to worry about upfront costs.

As sewer damage restoration experts, we follow IICRC guidelines to classify and treat different levels of contamination. The severity of contamination increases over time, often within just 24 hours, and the potential health risks grow accordingly.

Category 3 (Black Water): This is the most hazardous type, typically resulting from toilet overflows, sewer backups, or flooding. It contains harmful pathogens like bacteria (e.g., E. coli, salmonella), viruses, fungi, and parasites. While it may sometimes appear clear, it’s highly unsanitary and requires professional intervention.

Category 2 (Gray Water): This water comes from less contaminated sources but still supports the growth of harmful microorganisms. It can result from dishwashers, washing machines, and other appliances.

Category 1 (Clean Water): This category includes water from clean sources like plumbing or rainfall. However, once it contacts the ground or contaminated surfaces, it can quickly become more hazardous.

Toilet Overflows

Toilet overflows can involve any category of water, but typically, they’re never just clean water. A urine-only overflow would fall under Category 2 and can be cleaned with standard precautions. However, if the overflow involves fecal matter or a sewer backup, it is classified as Category 3 and requires extreme caution and specialized services. Although you might be tempted to handle the cleanup yourself, the risks of exposure to dangerous pathogens and the difficulty in ensuring thorough cleaning make it unsafe to attempt this on your own.

Sewage Removal & Sanitization

Sewage backup cleanup should only be performed by trained professionals wearing the appropriate protective gear. Here’s the process we follow to ensure the safest and most effective cleanup:

Identify and eliminate the contamination source.

Isolate the affected area using plastic sheeting and set up HEPA air filtration to control airborne pathogens.

Remove or treat affected building materials (such as drywall and insulation) using specialized methods like sanding, HEPA vacuuming, and chemical treatments.

Disinfect all affected areas with a variety of advanced techniques.

Conduct independent testing to ensure all contaminants have been eliminated and the area is safe.

Sewage Damage Restoration

Sewage backups typically affect floor drains, toilets, tubs, and showers, often causing significant flooding. Our water damage restoration experts work quickly to prevent further damage, including crumbling drywall or warped hardwood flooring. We thoroughly extract all standing water and, when necessary, provide structural drying for the entire building to prevent long-term water damage.

Mold Remediation

Mold can begin to develop within 24 hours of sewage exposure. Our licensed mold removal specialists are ready to assess and address any mold growth to prevent it from becoming a larger problem.

Odor Control

Even after thorough cleanup, sewer backups can leave behind persistent odors. As a full-service restoration company, we use advanced odor control methods to neutralize these smells. Our eco-friendly ozone generators eliminate odor molecules, even in hard-to-reach areas like wall cavities. The ozone naturally dissipates as water vapor, leaving the area fresh and free from lingering smells. Additionally, our thermal fogging process can restore a natural scent to your property.

With our comprehensive sewer damage restoration services, you can count on our team to handle everything from cleanup to repairs, ensuring your home or business is safe, healthy, and restored to its original condition.